At nplay11, your privacy is not merely a legal obligation — it is a responsibility we take seriously every single day. This document clearly and transparently explains how we collect, use, store, and protect your personal data as a valued nplay11 player.
Six core principles that shape the way we handle your data
Nplay11 only collects data that is strictly necessary to provide our services to you — nothing more, nothing less. This principle of data minimisation is at the core of our privacy policy.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same industry-standard security technology used by Malaysia's leading banks.
Nplay11 will never sell, rent, or trade your personal data to any third party for advertising or marketing purposes without your explicit consent.
You have the right to access, correct, download, or request deletion of your personal data at any time. The request process is straightforward and handled within 30 business days.
Nplay11's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle all personal data in accordance with applicable local legal requirements.
In the event of a data breach that may affect your information, nplay11 is committed to notifying you within 72 hours of the incident being identified.
A clear summary of the data we collect and the purposes for which it is used
| Data Type | Sample Information | Purpose of Use | Retention Period |
|---|---|---|---|
| Personal Identity | Name, MyKad number, date of birth | Identity verification, KYC compliance | For the duration of active account + 7 years |
| Contact Information | Email, phone number | Communications, security, OTP | For the duration of active account + 2 years |
| Financial Data | E-wallet account numbers, transaction history | Deposit & withdrawal processing | 7 years (legal requirement) |
| Game Data | Gaming history, bets, winnings | Reporting, customer support, RG | 5 years after account closure |
| Technical Data | IP address, device type, login records | Security, fraud detection | Rolling 12 months |
| Cookie Data | Session cookies, language preferences, analytics cookies | User experience, site performance | 30 days – 2 years depending on type |
Nplay11 collects your personal data through several channels — when you register an account, while using our platform, or when interacting with our customer support team. We only collect information that is genuinely necessary for clear and legitimate purposes.
Information you provide directly:
Information collected automatically during use:
Nplay11 never requests credit or debit card details directly. All payments are processed through licensed third-party secure payment gateways. We do not store your card number in our systems.
Nplay11 uses collected personal data solely for legitimate, stated purposes. Every use of data is supported by a clear legal basis — whether contractual obligation, legal compliance, legitimate interest, or your own consent.
The following are the primary purposes for which nplay11 uses your data:
You may withdraw your marketing consent at any time by clicking the "unsubscribe" link in any of our marketing emails, or by contacting support@nplay11.ws. Withdrawing consent will not affect your access to nplay11's core services.
Nplay11 does not sell, rent, or trade your personal data to any third party for advertising or commercial purposes. However, there are specific situations where we may need to share your data with selected third parties — solely to enable us to deliver the services you have requested.
Categories of third parties that may receive your data:
All third-party providers working with nplay11 are required to uphold data protection standards equivalent to this policy and are not permitted to use your data for any purpose other than those specified.
Nplay11 implements a robust range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Data security is an absolute priority in every aspect of our operations.
While we take all reasonable steps to protect your data, no security system can be fully guaranteed. You are also responsible for keeping your nplay11 account password and login credentials secure.
As a registered nplay11 player in Malaysia, you have a range of rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data. nplay11 is committed to respecting and facilitating the exercise of these rights.
You have the right to request and receive a copy of all personal data we hold about you. Requests will be processed within 30 business days, free of charge for the first request per year.
If your personal data on nplay11's records is inaccurate, outdated, or incomplete, you have the right to request an immediate correction. Basic information can be updated directly through your account settings.
You may request deletion of your personal data, subject to statutory record-keeping obligations. Certain financial data and gaming records must be retained in accordance with Malaysian law.
In certain circumstances, you have the right to request that we restrict how we process your data — for example, while the accuracy of your data is under review or while you are objecting to a particular processing activity.
You have the right to receive your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider of your choice.
You may opt out of marketing communications from nplay11 at any time by using the unsubscribe link in our emails or by contacting support@nplay11.ws.
To submit any request relating to the rights above, please email us at support@nplay11.ws with the subject line "Personal Data Rights Request", along with your account number and a copy of your MyKad for identity verification purposes.
The nplay11 platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyse how our platform is used. When you visit nplay11 for the first time, you will be prompted to accept or decline non-essential cookies.
You can manage your cookie settings through your web browser settings or via the cookie management panel within your nplay11 account. Please note that disabling essential cookies may affect platform functionality.
Nplay11 does not retain your personal data for longer than is necessary for the original purpose of collection, or as required under applicable Malaysian law. We maintain a clear data retention policy for each category of information.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with nplay11's established internal procedures.
Nplay11 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above, and we do not knowingly collect any personal data from children.
Nplay11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, relevant legislation, or service enhancements. We are committed to keeping you informed of any material changes.
We recommend reviewing this Privacy Policy page periodically to stay informed about how nplay11 protects your personal data.
Nplay11 has appointed a Data Protection Officer responsible for ensuring our platform complies with all applicable privacy and data protection requirements. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
For requests specifically relating to personal data rights, please send an email with the subject line "Data Privacy Request" along with your nplay11 account number and a copy of your MyKad for identity verification. All requests will be processed within 30 business days.
This Privacy Policy document forms part of the overall agreement between you and nplay11, together with Terms & Conditions and Responsible Gaming Policy of ours. All these documents should be read together for a complete understanding of your rights and responsibilities as an nplay11 member.